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Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
Job Involvement or Affective Commitment:A Sensitivity Analysis Study of Apathetic Employee Mobility
Job Involvement Affective Commitment Sensitivity Analysis
2009/7/15
Apathetic employees constitute one of four employee categories in Blau and Boal's
(1987) model. Six sensitivity analyses were applied to create positive and negative
changes in the measurement scor...
The Implications of the Cultural Values of Individualism and Collectivism in the Formation of the Psychological Contract and Employee Commitment
Cultural Values Psychological Contract Employee Commitment
2009/7/15
We examine here employee commitment to the organization as an outcome variable of
the psychological contract, generally defined as the employee°Os perception of whatwill
be received from the emplo...