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Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...
Application of root cause analysis in improvement of product quality and productivity
root cause analysis cause and effect diagram interrelationship diagram and current reality tree
2009/8/25
Root-cause identification for quality and productivity related problems are key issues for manufacturing processes. It has been a very challenging engineering problem particularly in a multistage manu...