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Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...
On the Development of Lofts for Doubly Curved Sheet Metal Components
FPD SMC Loft Generation Point Transformation Algorithm Topological Model
2009/8/19
Practical automated flat pattern generation with inbuilt production features for doubly curved sheet metal components (SMCs) is addressed here utilizing a new and unique Point Transformation Algorithm...