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Critical Competencies To Promote A Customer Service Core Capability In A Human Resources Call Centre
Critical Competencies Human Resources Call Centre
2009/5/11
In today’s information-intensive environment customer service is an important aspect that differentiates one organisation from another. This research focuses on those individual competencies which wil...
The Interface Between Knowledge Management And Human Resources: A Qualitative Study
Knowledge Management Human Resources Qualitative Study
2009/5/11
The aim of the study is to obtain new insight into the phenomenon of knowledge management (KM) in modern day organisations and the role Human Resources (HR) may play in facilitating access to knowledg...
Human Resources Practitioners’ Perceptions Of Their Role And Responsibility In Managing HIV/Aids In Industry
HIV/Aids perceptions HR managers role And responsibility
2009/5/8
The central question to be examined revolved around an analysis of the perceptions of Human Resources Practitioners regarding their role and responsibility in the management of HIV/AIDS in industry. A...
Benchmarking of human resources management
benchmarking benchmarking process human resource management public sector public sector management
2009/5/8
This paper reviews the role of human resource management (HRM) which, today, plays a strategic partnership role in management. The focus of the paper is on HRM in the public sector, where much hope re...
Manufacturing More Effective TQM: Implications for the Management of Human Resources
TQM Management Human Resources
2009/4/27
This paper examines the issue of Total Quality Management (TQM) and the management of human resources. It suggests that while TQM has been identified as a major innovation in management practice, ther...
Managing Human Resources in State-Owned Enterprises in Transitional Economies: A Case Study in the People’s Republic of China
Managing Human Resources State-Owned Enterprises Transitional Economies China
2009/4/21
State-owned enterprises (SOEs) in China are at the centre of the government’s economic reforms because of their poor performance and low return on capital. However, they still employ about two thirds ...
Communities of Practice: A New Challenge for Human Resources Management
Communities of Practice Human Resources Management
2009/4/20
Today’s business environment is essentially knowledge based. While this may seem commonplace, it will be argued in this paper that human resource professionals may be surprised about the degree to whi...
With its emphasis on matching HR strategy with corporate strategy, this text is a timely reminder that despite several decades of urging HR professionals to focus more on the business of their busines...
Information Technology Offshore Outsourcing in India：A Human Resources Management Perspective
Information Technology Offshore Outsourcing Indi Human Resources Management
2009/4/15
With the rapid and globalising progress of Information Technology (IT), offshore outsourcing has been particularly popular in the context of business process outsourcing to India. Starting with servic...
Managing the Human Resources in Organisational Change：A Case Study
Human Resources Organisational Change Case Study
2009/4/15
A continuing issue in managing change is minimising resistance and engaging with employees at all levels. In this case study a new manager at a confectionary factory lifted performance in order to ave...
Leadership and the Workforce in Singapore：Evaluations by the Singapore Human Resources Institute
Leadership Workforce Singapore
2009/4/10
During 2006 the Singapore Human Resources Institute commissioned two visionary Human Resources Management (HRM) surveys. The first, which was undertaken in March, was a comprehensive examination of th...
12/03/2007，The Rt Hon Jim Fitzpatrick MP, Parliamentary Under Secretary of State for Employment Relations and Postal Services and Minister for London, opened Lancaster University Management School’s (...
Development of a Problem-Based Learning Course in Human Resources Management
Development Problem-Based Human Resources Management
2016/3/15
A large, lecture-based course in human resources management for pharmacists (HRM) was redesigned using a problem-based learning (PBL) format in order to provide a more learner-centered environment. Il...