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In this paper, we consider the problem of modelling historical data on retail credit portfolio performance, with a view to forecasting future performance, and facilitating strategic decision making. W...
The purpose of this paper is to identify dimensions of trust and trustworthiness and their impact on the overall level of trustworthiness and customers' trust in Indian retail banking. Using data from...
Using data from a large U.S. retail firm, we examine how racial matches between managers and their employees affect rates of employee quits, dismissals, and promotions. We exploit changes in managemen...
The study reported in this paper explores consumers’ experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier’s paradoxes of technology adoption ...
With the lack of research on low-literate consumer shopping behavior in retail settings, retailing decisions are likely to be based on implicit assumptions about literate consumer behavior. In turn, t...
An analysis was conducted to evaluate the cross-sectional variations of financial ratios among different size private companies. The study examines four ratio categories for the retail and servic...
The purpose of the study was to evaluate an extended conceptual model depicting hypothesised relationships between employee climate, customer value and financial performance. Questionnaires assessing ...
The purpose of this study was to investigate whether or not employees in a branch of one of the leading South African Banks are spiritually fulfilled at work, whilst living the values of the bank. The...
The conference focuses on the crucial linkage between wholesale and retail markets. We think of the market structure as a triangle with three key elements °(TM) regulatory policy, prices, and technolo...
There is a curious divergence between the debate over how to provide access and price transmission services, and the real source of the bulk of transmission revenues. The fact is that a small compon...
With the lack of research on low-literate consumer shopping behavior in retail settings, retailing decisions are likely to be based on implicit assumptions about literate consumer behavior. In turn,...
13 March 2007,Seasonally adjusted total retail sales increased 0.5 percent in January 2007, Statistics New Zealand said today. This increase was the result of a 1.0 percent rise in the core retailing ...
The study reported in this paper explores consumers’ experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier’s paradoxes of technology adopti...

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